More Protection for Consumers

We will make it easier for people to resolve complaints against powerful companies, and get the good service from government they deserve.

Too often, when people want to make a complaint under existing consumer protection laws, they come face-to-face with confusing and disjointed rules, making it difficult to resolve their problems.

To make it easier for people to register and resolve their complaints, we will move forward with a new Canadian Consumer Advocate. The Advocate will serve as an independent, single point of contact for people who need help with banking, telecom, or transportation-related complaints, and will be empowered to review complaints and, if founded, impose appropriate penalties.

We will also move forward with ambitious new goals to make sure that people are more satisfied with the service they receive from government agencies and departments.